At AB Electrical Supplies, we want you to feel confident in every purchase. If you're not completely satisfied with your order, we offer a straightforward refund and exchange policy to ensure peace of mind.

Returns & Exchanges

• We accept returns and exchanges within 28 days from the date of delivery.

• To be eligible, items must be unused, in their original packaging, and in the same condition as received.

• All accessories, manuals, and components must be included for the return to be processed.

• All returns are subject to inspection and approval by our team.

Refund Process

• Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

• If approved, a refund will be issued to your original method of payment, typically within a few working days (timing may vary based on your bank or card provider).

Exchange Process

• If you'd like to exchange an item—for a different model, length, or specification—please contact our customer service team to begin the process.

• Once your exchange is approved, we’ll guide you on returning the original item and dispatching the replacement.

Return Shipping

• Return shipping costs are the customer’s responsibility, unless the return is due to a faulty item or order error on our part.

• We recommend using a trackable and insured delivery service to ensure your return arrives safely.

Exceptions & Exclusions

• Items damaged through misuse or improper installation are not eligible for return.

• Opened software, items with custom configuration, or special-order products may be non-returnable.

• Clearance or sale items may be subject to additional terms—please check individual product listings for details.

If you have any questions or need help with a return, our team is always happy to assist. Contact us via phone, email, or live chat, and we’ll make sure the process is as smooth as possible.

Thank you for choosing AB Electrical Supplies—your trusted partner for EV chargers and electrical solutions.